The Facility Solutions Manager (aka Account Manager) is responsible for retaining the business of their assigned clients by meeting and exceeding expectations. They are also required to offer/sell additional services that will benefit the client. This position provides field support, visiting 6-8 accounts per business day.

This will including training, guidance with starting new clients, inspections of contractor performance, and compliance with client requirements. This person will also troubleshoot customer requests/complaints, coordinate site visits, and develop long-term relationships with clients and contractors. Additional responsibilities include selling non-janitorial services, negotiating contracts, procuring supplies for clients, and ensuring high client satisfaction.