Customer Service Representative

Customer Service Representative

Full Time

SUMMARY:  Processes customer financial transactions in a timely, efficient and friendly manner.  Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Establish and foster relationships with bank customers to provide financial solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.


Receives and verifies checks and cash for deposit.


Cashes checks and pays out money after verification of signatures and/or customer balances


Follows all Bank’s established current policies and procedures for cash handling and security


Enters customers’ transactions into computer to record transactions, and issues computer generated receipts


Cross sells bank products and services to existing, new and potential customers and makes product and service referrals to the appropriate bank staff.


Balance currency, coin and checks in cash drawer.


Processes and balances transactions received by mail, night depository, ATM, etc.


Accepts and processes loan payments.


Resolve customer complaints and requests.


Opens and closes bank deposit products.


Maintains orderly work area

 

Additional Info

Job Type : Full-Time

Experience Level : Entry Level

Job Function : Customer Service

Contact Email : humanresources@e-fnb.com

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