Description:

Are you a driven servant leader who thrives in a fast-paced, high-energy environment? Do you have what it takes to create unforgettable experiences for families while leading a top-performing team? SOAR! Adventure Park is looking for an experienced and enthusiastic Assistant Manager to take our facility to new heights!

As Assistant Manager, you will work closely with the Management team to establish SOAR! as the ultimate destination for families to play, celebrate, and stay active all year long. Your mission will be to lead a team to deliver outstanding guest experiences in a clean, safe, and fun environment while driving financial success.

Why Join the SOAR! Team?

● Competitive full time hourly pay, paid time off, health, dental and vision insurance

● A fun, high-energy work environment

● Opportunities for professional growth.

● The chance to make a lasting impact on families and the community.

Summary of Position: 

Works with the Management team to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, service quality, safety, cleanliness and sanitation. Oversee a maximum of 20 staff members per shift, a 24,000 square foot facility that has a capacity of 200 activity participants per hour and 4 party rooms.

Duties & Responsibilities:

Operational 

· Monitors the workplace safety program.

· Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

· Fill in where needed to ensure guest service standards and efficient operations.

· Supervise and participate in activity floor area cleaning.

· Assist with the facility’s inspection and preventative maintenance programs

· Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.

· Assist with injury training protocol with court monitors (incident reports, procedures, etc)

Staff Management 

· Identify and train leaders for each area of the park.

· Develop and foster a work environment where all employees are free from harassment of any kind.

· Assist General Manager in making employment and termination decisions.

· Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

General Administration

· Facility opening and closing duties.

· Maintains a friendly, courteous and cheerful demeanor at all times.

· Overseeing event staffing plans

Financial 

· Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.

· Assign tills to cashiers and balance cash receipts at the end of the day/shift.

· Manage labor based on daily business changes while ensuring that all positions are staffed as needed

Technology

· Master the point-of-sale, online booking and event scheduling software.

· Develop a proficiency in Microsoft Office programs (Excel, and Word).

Qualifications: 

· 2+ years managing an entertainment business, recreation department, restaurant or similar entity

· Possess excellent communication skills.

· Displays a strong knowledge of all job functions and systems. Is viewed as a leader.

· Must possess basic math and computer skills, including Microsoft Word and Excel.

· Be able to work in a standing position for long periods of time (up to 8 hours).

· Must be at least 21 years of age.

• Must be able to reach, bend, stoop and frequently lift up to 50 pounds.